Returns

Returns

Our returns policy lasts 100 days. To begin your return please email us at hello@trtltravel.com with a note of your order number.

To complete your return, we require a receipt or proof of purchase (such as order number).

We are not able to accept returns for items bought on sites other than trtltravel.com. To be eligible for a return, your item must be returned in a resellable condition. It must also be in the original packaging.

We do not currently offer free returns.

Trtl Protect Mask

Please note that due to infection control we are unable to accept returns of opened Trtl Protect Masks.

 

Return Shipping
To return your product, you should mail your product to the address below with a note of your order number on the packaging.

Trtl Travel c/o Scan Global
Unit 14
5 Mills Road
Aylesford
ME20 7NA

Unless your package is clearly marked with your order number we will not be able to refund your order. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Partial Refunds

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 100 days after delivery

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Your refund should show under TRTL TRAVEL on your statement.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted (usually an absolute maximum of 30 days). 

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@trtltravel.com

Exchanges

We are always happy to replace items if they are defective or damaged. If you need to exchange your product for the same item, please send us an email at hello@trtltravel.com to begin the process.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.