Orders placed before 2pm are usually dispatched within 1 business day, Monday to Friday. If your order contains multiple items these may be dispatched separately. 

Your shipping time will depend on which shipping method you have selected for your order, and is stated from the date your order is dispatched. Please allow an additional 1 business day for processing.

Standard Shipping
Royal Mail 48 – 2-3 business days

Priority Shipping
DPD Next Day Delivery – Next
Day

We aim to fulfil all our orders by their estimated delivery date, however shipping times are out of our control once your package leaves us.

If your order hasn’t arrived with you as expected please:

• Check your delivery address was entered correctly - contact us if there are any errors. 
• Check the delivery timeframe - if you have reached the estimated delivery date, please wait an additional 24 hours for any deliveries to be completed.
• Check with your neighbours to confirm whether they have accepted your parcel for you.
  
  

If you have completed these steps and you have still not received your order, please get in touch via our contact form and we will be delighted to assist.

Yes, you can return your order within 100 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To begin your return, please fill out our contact form with a note of your order number, the products you wish to return and your reason for returning. Our customer service team will provide you with instructions to complete your return.

Please note that we currently do not offer free returns in our UK store, and the cost of return shipping is the responsibility of the customer. When posting your return, we advise customers to use a tracked service where possible and retain proof of postage.